Omnichannel Communication Government Contracts

AI Summary

The Ohio State University seeks an AI-enabled omnichannel contact center platform to replace its legacy system. This cloud-based solution must integrate with existing platforms, support compliance requirements, and enhance customer support through advanced AI capabilities. The opportunity is an RFI with an estimated va…

AI Summary

The Ohio State University seeks an AI-enabled omnichannel contact center platform to replace its legacy system. This cloud-based solution must integrate with existing platforms, support compliance standards, and enhance customer service through advanced AI capabilities. The project includes a multi-phase procurement an…

AI Summary

The Ohio State University seeks an AI-enabled omnichannel contact center platform to modernize customer support, integrating with existing systems and ensuring compliance. This RFI covers a cloud-based AI-driven solution with advanced features and phased implementation.

AI Summary

The Ohio State University seeks information for an AI-enabled omnichannel contact center platform to replace its legacy system. The cloud-based solution must integrate with existing platforms, support compliance standards, and enhance customer support through AI-driven automation and intelligent routing.

AI Summary

The Ohio State University seeks an AI-enabled omnichannel contact center platform to replace its legacy system. This cloud-based solution must integrate with existing platforms, support compliance requirements, and enhance customer support through advanced AI capabilities. The project is a multi-phase RFI with an estim…

AI Summary

E-470 Public Highway Authority seeks proposals for a modern Contact Center-as-a-Service solution to improve customer service with IVR, case management, AI-driven chat, and reporting. The RFP includes electronic bid submission and a recommended virtual pre-bid conference.