Active SLED Opportunity · COLORADO · E-470 PUBLIC HIGHWAY AUTHORITY
AI Summary
E-470 Public Highway Authority seeks proposals for a modern Contact Center-as-a-Service solution to improve customer service with IVR, case management, AI-driven chat, and reporting. The RFP includes electronic bid submission and a recommended virtual pre-bid conference.
The Authority is seeking to improve Customer and Customer Service Representative experience by migrating its existing contact center operations, including its use of Cisco’s Unified Contact Center Express, to a modern Contact Center-as-a-Service (“CCaaS”) Solution. The Authority is interested in implementing a full range of CCaaS capabilities with the initial focus being placed on IVR, case management, reporting, and chat/omnichannel with Artificial Intelligence and other advancements. The Authority expects to be able to reduce agent handling time, improve customer self-service, and automate routines. **Solicitation Type**: RFP - Request for Proposal (Formal) **Source ID**: PU.AG.USA.2210.C22294251 **Piggyback Contract**: No **Question Acceptance Deadline**: 04/09/2026 06:00 PM EDT **Questions are submitted online**: Yes **Bid Submission Type**: Electronic Bid Submission **Solicitation Number**: OTX-26-CCAAS-1-RFP **Reference Number**: 0000418051 **Pricing**: In attached document **Bid Documents List**: | Item Name | Description | Mandatory | Limited to 1 file | |---|---|---|---| | Bid Documents - B | Appendix B - CCaaS Pricing Schedule E470 | Yes | Yes | | Bid Documents - C | Colorado Certificate of Good Standing | Yes | Yes | | Bid Documents - A | Appendix A - E470 CCaaS Requirement Matrix | Yes | Yes | | Bid Documents | Proposal Package - Including Technical Proposal | Yes | No | **Pre-Bidding Events**: Event Type: Prebid Conference | Attendance: Recommended | Event date: 04/02/2026 01:00 PM EDT | Location: https://teams.microsoft.com/meet/27689216516337?p=cXBh8uCDZ91TkDrL4P | Event Note: The pre-bid meeting is recommended but not mandatory. It will be virtual only. Please join the Microsoft Teams meeting at this link: https://teams.microsoft.com/meet/27689216516337?p=cXBh8uCDZ91TkDrL4P
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
SamSearch Platform
AI-powered intelligence for the right opportunities, the right leads, and the right time.