Closed Solicitation · DEPARTMENT OF EDUCATION
AI Summary
The Department of Education has issued a special notice regarding the Digital Customer Care initiative, originally awarded under contract number 91003119F0003. This initiative aims to enhance customer experiences for students, parents, and borrowers interacting with Federal Student Aid (FSA) programs and services. Key components of the Digital Customer Care include design services, the digital platform StudentAid.gov, the myStudentAid mobile app, a customer care platform, a marketing and communications platform, the Aidan Virtual Assistant, and Partner Participation and Oversight (PPO) through Partner Connect, along with other enabling technologies. This notice serves as a redacted
This is a publication of the redacted copy of existing Digital Customer Care 91003119F0003; originally awarded off a GWAC MAC. Digital and Customer Care (DCC) delivers improved customer outcomes by making it easy for students, parents, and borrowers to engage with FSA's programs and services. It includes design services, a digital platform (StudentAid.gov and the myStudentAid mobile app), a customer care platform, a marketing and communications platform, the Aidan Virtual Assistant, Partner Participation and Oversight (PPO) Partner Connect, and other enabling technology.
DIGITAL CUSTOMER CARE is a federal acquisition solicitation issued by DEPARTMENT OF EDUCATION. Review the full description, attachments, and submission requirements on SamSearch before the response deadline.
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