SLED Opportunity · TEXAS · TEXAS WORKFORCE COMMISSION
AI Summary
The Texas Workforce Commission is seeking qualified bidders to provide auxiliary Customer Care Contact Center services to support their operations during peak call volumes or specific initiatives. Proposals are due by July 7, 2025, at 10:00 AM CDT, with the opportunity published on March 28, 2025.
The Texas Workforce Commission (TWC) seeks to solicit Responses from qualified Respondents to provide auxiliary Customer Care Contact Center (CCCC) Services, hereinafter referred to as “Services”, to enhance TWC’s existing contact center operations during periods of heightened call volumes or for specific initiatives requiring dedicated Services on short notice.
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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