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Contract Category
22 federal contract opportunities classified as Contact Center Services.
DEPARTMENT OF VETERANS AFFAIRS
AI Summary
The Department of Veterans Affairs is seeking information for its Enterprise Service Desk Managed Contact Center Infrastructure solution. This RFI aims to gather market insights and capabilities from interested parties to refine future solicitation strategies. Responses are voluntary and will inform the acquisition app…
NJ
AI Summary
The General Services Administration is seeking proposals for Government Contact Center Services as a logical follow-on. This opportunity focuses on providing customer support services to government entities. Interested bidders should prepare to submit their proposals in response to the RFP.
DC
AI Summary
The Department of Veterans Affairs is issuing a Request for Information (RFI) for a Contact Center Consolidation project. This notice is for informational purposes only and indicates that a forthcoming solicitation will be issued through GSA. Interested industry partners should ensure they have the appropriate GSA cont…
NJ
AI Summary
The Department of Veterans Affairs is seeking information on Contact Center as a Service products and services to enhance support for Veterans in crisis. This RFI aims to gather insights for a cloud-based solution that includes telephony, monitoring, and analytics capabilities. Responses will inform future procurement …
NJ
AI Summary
USCIS has issued a Request for Information (RFI) for the Contact Center Tier 1 (CCT1) requirement. This opportunity is focused on automated contact center solutions and is available for interested vendors to access and respond via GSA eBuy.
VT
AI Summary
The Department of the Treasury's Internal Revenue Service is seeking a sole source award for Contact Center Infrastructure Software and Solutions (CCISS) support services. This opportunity is classified as a service and is not subject to Simplified Acquisition Procedures.
IL
AI Summary
The Department of Homeland Security's FEMA is seeking a fully managed contact center for temporary surge support during disaster activities. Interested contractors must submit RFI responses by January 28, 2026, to be considered for future solicitations. This opportunity focuses on efficient call routing and data entry …
CA
AI Summary
The Department of Homeland Security's FEMA seeks a fully managed contact center for surge support during disaster activities. Interested contractors must submit RFI responses by January 28, 2026, and direct questions by January 14, 2026. This opportunity focuses on efficient call routing and data entry to assist disast…
CA
AI Summary
The Department of Homeland Security's FEMA seeks a fully managed contact center for surge support during disaster activities. Interested contractors must submit RFI responses by January 28, 2026, and direct questions by January 14, 2026. This opportunity focuses on efficient call routing and data entry to assist disast…
CA
AI Summary
The Department of Homeland Security's FEMA seeks a fully managed contact center for surge support during disaster activities. Interested contractors must submit RFI responses by January 28, 2026, and direct questions by January 14, 2026. This opportunity focuses on efficient call routing and data entry to assist disast…
CA
AI Summary
USCIS is seeking industry input for Tier 1 support for its Contact Center, focusing on enhancing efficiency through technology and automation. An Industry Day is scheduled for October 28, 2025, to discuss the requirements and gather insights. Interested vendors should RSVP and may propose breakout sessions to share the…
VT
AI Summary
USCIS is seeking industry input for Tier 1 support for its Contact Center, focusing on cost-saving technologies and automation. An industry day will be held virtually on October 28, 2025, with breakout sessions for interested vendors. This Sources Sought notice aims to gather insights and does not constitute a formal s…
VT
AI Summary
The U.S. Department of Education is seeking information on available technology and providers for Customer Contact Center Services, including operations and back-office support. This Request for Information (RFI) is for planning purposes only and does not constitute a solicitation. Interested parties should respond acc…
DC
AI Summary
The U.S. Department of Education is seeking information on available technology and providers for Customer Contact Center Services, including operations and back-office support. This Request for Information (RFI) is for planning purposes only and does not constitute a solicitation. Interested parties should respond acc…
DC
AI Summary
This opportunity is an amendment to a Request for Proposal for Contact Center Staffing Support for the Veterans Experience Office. It includes corrections to the Price/Cost Schedule and updates to the proposal submission due date, now set for September 15, 2025. Interested bidders should refer to the attached documents…
MD
AI Summary
This opportunity is an amendment to a Request for Proposal for Contact Center Staffing Support for the Veterans Experience Office. The proposal submission deadline has been extended to September 15, 2025. Interested bidders should review the attached documents for detailed information and requirements.
MD
AI Summary
This opportunity is an amendment to a Request for Proposal for Contact Center Staffing Support for the Veterans Experience Office. The proposal submission deadline has been extended to September 15, 2025. Interested contractors should review the attached documents for further details.
MD
AI Summary
The USCIS is seeking industry insights for Tier 1 support at their Contact Center, focusing on scaling operations and implementing cost-saving technologies. This Sources Sought notice aims to gather suggestions and examples from vendors to enhance service delivery in immigration-related inquiries.
VT
AI Summary
This opportunity is an amendment to a Request for Proposal for Contact Center Staffing Support for the Veterans Experience Office. It aims to clarify instructions for offerors and is set aside for Service-Disabled Veteran-Owned Small Businesses. Interested parties should refer to the attached documents for further deta…
MD
AI Summary
The Department of Homeland Security's Federal Emergency Management Agency seeks a contractor to provide comprehensive services for the operational readiness of its contact center. This includes personnel, equipment, and management for system sustainment and modernization. Interested parties should respond to this Sourc…
DC
Common questions about finding and winning Contact Center Services government contracts.