SLED Opportunity · NORTH CAROLINA · NORTH CAROLINA

    50-2526031 Customer Relationship Management (CRM) RFI IT Sourcing Event

    Issued by STATE OF NC - COMMUNITY COLLEGES SYSTEMS OFFICE
    stateRFInorth carolinaSol. f401c063-243f-f111-88b4-001dd803db57
    Closed
    STATUS
    Closed
    PUBLISHED
    Apr 23, 2026
    Posting date
    JURISDICTION
    north carolina
    state
    NAICS CODE
    541512
    AI-classified industry

    AI Summary

    North Carolina seeks information on SaaS CRM solutions to modernize student engagement and enrollment for its community college system, focusing on recruitment, lifecycle management, and employer partnerships.

    Opportunity details

    Solicitation No.
    f401c063-243f-f111-88b4-001dd803db57
    Type / RFx
    RFI
    Status
    Open
    Level
    state
    Published Date
    April 23, 2026
    Due Date
    NAICS Code
    541512AI guide
    Jurisdiction
    north carolina
    Agency
    STATE OF NC - COMMUNITY COLLEGES SYSTEMS OFFICE

    Description

    The State of North Carolina is developing plans to enhance and modernize student engagement and enrollment infrastructure across the North Carolina Community College System (NCCCS). As part of this effort, the NCCCSO Programs and Student Services Division is exploring scalable solutions that enable a more personalized, efficient, and data-informed approach to recruitment and student lifecycle management, while also supporting consistency and alignment across institutions.This Request for Information (RFI) is intended to collect information and recommendations regarding Software as a Service (SaaS) solutions that provide enhanced functionality for communications, event management, application submission, workflow automation, and data analytics aligned with the full student lifecycle (recruitment through completion). This includes capabilities that support colleges’ engagement with businesses, employers, and external partners, such as workforce outreach, work-based learning coordination, and ongoing employer relationship management. The RFI also seeks insight into implementation approaches that can be standardized and scaled, integration capabilities across common enterprise systems, and best practices for supporting colleges at varying levels of CRM maturity within a unified framework.

    Key dates

    1. April 23, 2026Published

    AI classification tags

    Frequently asked questions

    SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.

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