Active SLED Opportunity · FLORIDA · HILLSBOROUGH COUNTY AVIATION AUTHORITY
AI Summary
Hillsborough County Aviation Authority seeks a qualified firm to develop and administer a mystery shopper program to evaluate and improve service quality at airport retail and food concessions.
> **Attachments are gated.** To access the full download package ($5), contact [support@samsearch.co](mailto:support@samsearch.co). The Authority is seeking a qualified Respondent to develop and administer a mystery shopper program and reports to ensure Airport Concession locations maintain the Authority's service values; provide First Class standards of service for Retail, food and beverage service, and passenger amenity service industries; and provide products in a clean, attractive and pleasant atmosphere. The Authority is interested in obtaining the Services needed to develop and administer a Concession Mystery Shopper Program at the Airport. There are 9 operators for 34 food and beverage and 32 Retail, duty-free, and passenger concessions. The Awarded Respondent would be required to: • Understand current conditions of each Concession; • Identify service improvement priorities to guide resource allocation decisions; • Understand the impact of service quality initiatives and investments; • Reward excellence in customer service; and • Pinpoint areas for improvement. ## Details **Bid Opening Date:** 2026-06-19T14:00:00 **Fiscal Year:** 2026 **Solicitation Number:** RFP-05262026AK-0-2026/AK **Bid Number:** 05262026AK **Bid Type:** RFP - Request for Proposals **Document Distribution Method:** Download **Document Distribution Notes:** None **Distribution Options:** Plans are being distributed by Agency **Electronic Bidding:** Yes **County:** Hillsborough County **Planholders:** 6
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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