SLED Opportunity · TEXAS · TEXAS
AI Summary
The Texas Workforce Commission is seeking qualified bidders for Customer Care Contact Center Services to support operations during high call volumes. An optional Zoom Pre-Proposal Conference will be held on April 4, 2025. Proposals are due by May 16, 2025. For more details, contact Kelly Hall.
The Texas Workforce Commission (TWC) seeks to solicit Responses from qualified Respondents to provide auxiliary Customer Care ContactCenter (CCCC) Services, hereinafter referred to as “Services”, to enhance TWC’s existing contact center operations during periods of heightened call volumes or for specific initiatives requiring dedicated Services on short notice.Respondents interested in learning more about this opportunity are encouraged to attend the optional Zoom Pre-Proposal Conference on Friday April 04, 2025, at 2:00 pm CT. Instructions for registering are in the solicitation document.
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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