Closed Solicitation · DEPARTMENT OF HOMELAND SECURITY
AI Summary
The Department of Homeland Security's FEMA seeks a fully managed contact center for surge support during disaster activities. Interested contractors must submit RFI responses by January 28, 2026, and direct questions by January 14, 2026. This opportunity focuses on efficient call routing and data entry to assist disaster efforts.
The Department of Homeland Security (DHS), Federal Emergency Management Agency (FEMA), Individual Assistance Division’s Service Delivery Branch, requires a fully managed and scalable Contact Center that is responsible for the accurate and efficient routing and processing of fluctuating applicant call volume during periods of surge disaster activity including (but not restricted to) performance of data entry for individuals in direct support of disaster effort.
Interested contractors shall submit their RFI responses electronically to Felicia Castillo, Contracting Officer, and Demetria Carter, Contracting Officer, at demetria.carter@fema.dhs.gov no later than 3:00PM Eastern Time (ET), January 28, 2026. Questions regarding this RFI are due no later than 3:00PM ET January 14, 2026.
Attachment 1 - Performance Work Statement (draft)
Attachment 2 - Request For Information
OUTSOURCED CONTACT CENTER - TEMPORARY SURGE SUPPORT is a federal acquisition solicitation issued by DEPARTMENT OF HOMELAND SECURITY. Review the full description, attachments, and submission requirements on SamSearch before the response deadline.
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