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    Closed Solicitation · DEPARTMENT OF HOMELAND SECURITY

    USCIS CONTACT CENTER TIER 1 (CCT1) UPDATE

    Issued by US CITIZENSHIP AND IMMIGRATION SERVICES · USCIS CONTRACTING OFFICE(ERBUR)
    Sol. 70SBUR25I00000003-V2-UpdateSources SoughtWilliston, VT
    Closed
    STATUS
    Closed
    closed Mar 9, 2026
    POSTED
    Mar 2, 2026
    Publication date
    NAICS CODE
    561422
    Primary industry classification
    PSC CODE
    R426
    Product & service classification

    AI Summary

    USCIS has issued a Request for Information (RFI) for the Contact Center Tier 1 (CCT1) requirement. This opportunity is focused on automated contact center solutions and is available for interested vendors to access and respond via GSA eBuy.

    Contract details

    Solicitation No.
    70SBUR25I00000003-V2-Update
    Notice Type
    Sources Sought
    Posted Date
    March 2, 2026
    Response Deadline
    March 9, 2026
    NAICS Code
    561422AI guide
    PSC / Class Code
    R426
    Issuing Office
    USCIS CONTRACTING OFFICE(ERBUR)
    Sub-Agency
    US CITIZENSHIP AND IMMIGRATION SERVICES
    Agency
    DEPARTMENT OF HOMELAND SECURITY
    Primary Contact
    Way Goodman, Senior Contract Specialist
    City
    Williston
    State
    VT
    ZIP Code
    05495
    AI Product/Service
    service

    Description

    ***UPDATE***  USCIS has posted a Request for Information (RFI) for the Contact Center Tier 1 (CCT1) requirement to GSA eBuy under Multiple Award Schedule (MAS) 561422 – Automated Contact Center Solutions (ACCS). Interested vendors may access the RFI and submit responses via GSA eBuy. 

    Key dates

    1. March 2, 2026Posted Date
    2. March 9, 2026Proposals / Responses Due

    AI search tags

    contact center servicesautomated contact center solutionscustomer support services

    Frequently asked questions

    USCIS CONTACT CENTER TIER 1 (CCT1) UPDATE is a federal acquisition solicitation issued by DEPARTMENT OF HOMELAND SECURITY. Review the full description, attachments, and submission requirements on SamSearch before the response deadline.

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