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    Closed Solicitation · DEPARTMENT OF VETERANS AFFAIRS

    VETERANS EXPERIENCE OFFICE (VEO) CONTACT CENTER

    DEPARTMENT OF VETERANS AFFAIRS
    Sol. 36C10X25R0032PresolicitationSet-aside: Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)FREDERICK, MD
    Closed
    STATUS
    Closed
    closed Jul 31, 2025
    POSTED
    Aug 12, 2025
    Publication date
    NAICS CODE
    561422
    Primary industry classification
    PSC CODE
    R499
    Product & service classification

    AI Summary

    The Veterans Experience Office (VEO) is seeking input on a draft solicitation for a contact center service. This presolicitation is not the formal solicitation, and interested parties are encouraged to review the draft and submit questions by the specified deadline. The formal solicitation will be released at a later date.

    Contract details

    Solicitation No.
    36C10X25R0032
    Notice Type
    Presolicitation
    Set-Aside
    Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)
    Posted Date
    August 12, 2025
    Response Deadline
    July 31, 2025
    NAICS Code
    561422AI guide
    PSC / Class Code
    R499
    Issuing Office
    SAC FREDERICK (36C10X)
    Sub-Agency
    DEPARTMENT OF VETERANS AFFAIRS
    Agency
    DEPARTMENT OF VETERANS AFFAIRS
    Primary Contact
    Michael Stevens
    City
    FREDERICK
    State
    MD
    ZIP Code
    21703
    AI Product/Service
    service

    Description

    This is a draft solicitation for the Veterans Experience Office (VEO) Contact Center. This is NOT the formal solicitation. Please review the draft solicitation and submit questions prior to the due date and time identified in Box 20 of the SF1449. The formal solicitation will be released at a later date which is to be determined. 

    08/11/2025 Provided Goverment responses to industry questions. 

    08/12/2025 Provided updated Government responses to industry questions.

    Key dates

    1. August 12, 2025Posted Date
    2. July 31, 2025Proposals / Responses Due

    AI search tags

    contact center servicescustomer supportveterans services

    Frequently asked questions

    VETERANS EXPERIENCE OFFICE (VEO) CONTACT CENTER is a federal acquisition solicitation issued by DEPARTMENT OF VETERANS AFFAIRS. Review the full description, attachments, and submission requirements on SamSearch before the response deadline.

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