SLED Opportunity · NEW YORK · NEW YORK
AI Summary
RFP for scalable call center services to support NY State Department of Labor's Unemployment Insurance program, focusing on live-agent customer service.
The purpose of this RFP evaluation is to provide additional and scalable resources to New York State Department of Labor’s Telephone Claims Center. The goal is to increase NYSDOL’s capacity to provide live-agent customer service to callers seeking assistance with New York’s Unemployment Insurance program. See solicitation documents for a description of eligibility requirements and other contract requirements. Business enterprises awarded an identical or substantially similar procurement contract within the past five years: None. Service-Disabled Veteran-Owned Business (SDVOB) SDVOB Goal: 6.00% Minority / Women Business Enterprise contracting goals (MWBE) MBE Goal: 15.00% WBE Goal: 15.00% Disadvantaged Business Enterprise contracting goals (DBE) DBE Goal: 0.00%
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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