SLED Opportunity · MARYLAND · HOUSING AUTHORITY OF BALTIMORE CITY
AI Summary
RFP for Low-Income Public Housing Call Center Services by Housing Authority of Baltimore City. Focus on professional inbound call handling, customer satisfaction, and extended support hours. Proposals due June 4, 2026.
As a Call Center Representative, the successful Responders should:• Ensure consistent and professional customer service for all inbound calls. • Improve customer satisfaction and response times. • Provide a first-call resolution where possible. • Extend support beyond normal business hours, if required.
| Status | Event Name | Location | Description | Dates | Mandatory |
|---|---|---|---|---|---|
| Ongoing | Open Date | Online Portal | Posting date for the Opportunity | May 21st 2026, 12:00 AM EDT | N/A |
| Upcoming | Close Date | Online Portal | Deadline for Submissions | Jun 4th 2026, 2:00 PM EDT | N/A |
| Passed | Questions Due Date | Online Portal | Deadline to submit Questions | May 28th 2026, 2:00 PM EDT | N/A |
Note: Template files for the items below (BidTables, Questionnaires) are available in the Attachments section of this opportunity.
| Name | Type | # Files | Requirement |
|---|---|---|---|
| Proposal | File Type: PDF (.pdf) | Multiple | Required |
File Type Description Date Created Actions HABC RFP PUR-1759-26 Low-Income Public Housing Call Center - Addendum 1.pdf Other Document - HABC RFP PUR-1759-26 Low-Income Public Housing Call Center - Addendum 1 Read more... Jun 2nd 2026, 12:36 PM EDT Download HABC RFP PUR-1759-26 Low-Income Public Housing Call Center.pdf Documentation May 21st 2026, 1:08 PM EDT Download
SLED stands for State, Local, and Education. These are solicitations issued by state governments, counties, cities, school districts, utilities, and higher education institutions — as opposed to federal agencies.
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