NAICS Demand Lane
Latest federal solicitations for NAICS 56142.
AI Summary
The US Census Bureau is seeking industry input for the 2030 Census Questionnaire Assistance (CQA) requirement. This special notice invites interested parties to provide feedback and participate in a virtual industry day on May 7, 2026. Responses to the notice are due by May 15, 2026, and registration is required for th…
AI Summary
The Department of Veterans Affairs is seeking proposals for switchboard services under a combined synopsis/solicitation. This notice extends the proposal due date and addresses vendor questions. The opportunity is set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBC).
NY
AI Summary
The Department of Justice is seeking a telephony solution for a call center environment, providing quality voice calls to 200 user devices. The system must include call routing, monitoring capabilities, and integration with existing software. Key features include real-time reporting, call recording, and voicemail for s…
DC
AI Summary
The Department of Veterans Affairs is extending the solicitation due date for switchboard operator services at the James J. Peters facility in Bronx to March 20, 2026. This presolicitation modification addresses questions and changes to the solicitation, which is set aside for Service-Disabled Veteran-Owned Small Busin…
NY
AI Summary
The National Highway Traffic Safety Administration is seeking qualified small businesses to establish and manage a Vehicle Safety Hotline. Interested firms should submit capability statements demonstrating their experience in call center operations and customer service related to vehicle safety. Responses are due withi…
DC
AI Summary
USCIS has issued a Request for Information (RFI) for the Contact Center Tier 1 (CCT1) requirement. This opportunity is focused on automated contact center solutions and is available for interested vendors to access and respond via GSA eBuy.
VT
DEPARTMENT OF VETERANS AFFAIRS
AI Summary
The Department of Veterans Affairs is extending a bridge contract for contact center staffing support through a non-competitive modification. This service is crucial for maintaining efficient operations at the Veterans Experience Office, ensuring timely assistance to Veterans and their families. The urgency of this nee…
MD
AI Summary
This Sources Sought Notice seeks information on available call center support services for Legislative Branch Organizations in the event of a catastrophic incident affecting Capitol Hill. Interested parties should provide details on their capabilities to support emergency response efforts.
DC
AI Summary
The Department of State is seeking offers for regional switchboard services for U.S. diplomatic posts in Europe. The government plans to award multiple firm-fixed-price IDIQ contracts, with a submission deadline of January 30, 2026. Interested parties should submit their offers via email, following the specified guidel…
DC
AI Summary
The Department of Homeland Security's FEMA is seeking a fully managed contact center for temporary surge support during disaster activities. Interested contractors must submit RFI responses by January 28, 2026, to be considered for future solicitations. This opportunity focuses on efficient call routing and data entry …
CA
How this NAICS code is represented across indexed contract sources.
Telephone Call Centers primarily provide inbound and outbound telephone call services for others, including customer service, order taking, and telemarketing. They handle large volumes of calls and often use automated systems to assist with call management.
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