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      Home/News/Topics/Customer Support

      Topics

      Customer Support

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      Contracting VehiclesHealthcareVeteran ServicesCustomer SupportAward
      29 days ago

      VA Awards $153M Contract for Enhanced Contact Center Staffing Support

      The Department of Veterans Affairs has awarded a five-year, **$153 million** contract to Encore JV1 for staffing the Veterans Experience Office's contact center. This initiative aims to improve services for veterans by providing 24/7 customer support across multiple channels, reinforcing the importance of flexible staffing and technology integration in government contracts.