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    Home/News/Topics/IT Service Management

    Topics

    IT Service Management

    2 signals

    Signals

    Digital InfrastructureInformation TechnologyIT Service ManagementSystems IntegrationFederal ModernizationGeneral
    2 days ago

    Federal Agencies Can Reduce ITSM Costs by Using Existing Platform Capabilities

    A SAIC-sponsored Federal News Network article argues agencies can lower IT costs and delivery risk by using features already available in IT service management platforms instead of building custom code. This may create contractor demand for platform assessments, configuration, CMDB curation, integration, and change management, but the article identifies no specific procurement or deadline.

    Artificial IntelligenceDigital InfrastructureInformation TechnologyIT Service ManagementState and Local GovernmentCompany
    6 days ago

    Broward County Puts ServiceNow ITSM and Workflow Data Fabric Into Operation

    Broward County has deployed ServiceNow IT Service Management and Workflow Data Fabric for approximately 8,000 users across more than 800 organizational units. The live implementation offers local-government buyers a county-scale reference for IT service management, cross-department data workflows, and governed AI readiness; contract value and procurement details were not disclosed.

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