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    Home/News/Topics/Contact Center

    Topics

    Contact Center

    2 signals

    Signals

    Artificial IntelligenceCloud ServicesInformation TechnologyContact CenterSmall BusinessContract
    11 days ago

    USCIS Seeks Industry Input on $50M–$100M AI Contact Center Recompete

    U.S. Citizenship and Immigration Services is seeking industry feedback for ECX2, a planned recompete supporting about 15 million calls annually. The RFI addresses platform capabilities, a potential small-business set-aside and contract vehicle, ahead of a solicitation expected March 1, 2027.

    Contact CenterCustomer ServiceFederal OperationsGeneral
    33 days ago

    Social Security Administration Updates Payment Center Employee Work Hours

    The Social Security Administration (SSA) is planning to unify payment-center employees' work hours to an 8:00 a.m.–4:30 p.m. schedule by December. This adjustment may impact contractors involved in contact-center operations although no formal procurement action has been initiated.

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