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      Home/News/Topics/Customer Service

      Topics

      Customer Service

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      Regulatory CompliancePublic SafetyWorkforce ManagementAutomationCustomer ServicePolicy
      19 days ago

      SSA and IRS Address Workforce Issues with Automation Initiatives

      The Social Security Administration and Internal Revenue Service are facing significant workforce challenges, notably within Customer Service Representative roles. Their efforts to implement automation may reshape procurement strategies focused on technology and workforce management solutions.