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    Home/News/Topics/Customer Service

    Topics

    Customer Service

    3 signals

    Signals

    Contact CenterCustomer ServiceFederal OperationsGeneral
    13 days ago

    Social Security Administration Updates Payment Center Employee Work Hours

    The Social Security Administration (SSA) is planning to unify payment-center employees' work hours to an 8:00 a.m.–4:30 p.m. schedule by December. This adjustment may impact contractors involved in contact-center operations although no formal procurement action has been initiated.

    Regulatory CompliancePublic SafetyCustomer ServiceGovernment AccountabilityPolicy
    76 days ago

    New Jersey Creates Office of the Consumer to Enhance Government Accountability

    New Jersey is advancing legislation to establish an Office of the Consumer aimed at enhancing government service accessibility and accountability. This initiative may significantly impact procurement practices, particularly in customer service technology sectors, as agencies will need to improve their responsiveness and performance metrics.

    Regulatory CompliancePublic SafetyWorkforce ManagementAutomationCustomer ServicePolicy
    182 days ago

    SSA and IRS Address Workforce Issues with Automation Initiatives

    The Social Security Administration and Internal Revenue Service are facing significant workforce challenges, notably within Customer Service Representative roles. Their efforts to implement automation may reshape procurement strategies focused on technology and workforce management solutions.