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    Home/News/Topics/Customer Service

    Topics

    Customer Service

    2 signals

    Signals

    Regulatory CompliancePublic SafetyCustomer ServiceGovernment AccountabilityPolicy
    15 days ago

    New Jersey Creates Office of the Consumer to Enhance Government Accountability

    New Jersey is advancing legislation to establish an Office of the Consumer aimed at enhancing government service accessibility and accountability. This initiative may significantly impact procurement practices, particularly in customer service technology sectors, as agencies will need to improve their responsiveness and performance metrics.

    Regulatory CompliancePublic SafetyWorkforce ManagementAutomationCustomer ServicePolicy
    121 days ago

    SSA and IRS Address Workforce Issues with Automation Initiatives

    The Social Security Administration and Internal Revenue Service are facing significant workforce challenges, notably within Customer Service Representative roles. Their efforts to implement automation may reshape procurement strategies focused on technology and workforce management solutions.